Please take a moment to read through these policies....

Lead Times.  I handmake all of my jewellery, and most is made to order.  It takes between 4 and 6 weeks to make an item, send it away to be hallmarked, have it returned, polish it, set any gemstones, inlay braids, and then send it to you.  I always turn orders around as quickly as I can, but if you require an item sooner, or have any questions about my lead times, please contact us before you place your order.

Shipping.  I put a lot of time, effort and care into making your jewellery, and so I want to ensure it arrives with you in perfect condition, and on time.  Therefore all jewellery is shipped using Royal Mail Special Delivery (you can see more information about this here). Postage is complimentary on all items of jewellery.  I currently only ship to the UK. I cannot accept any responsibility for horse hair lost in the post.

Refunds.  To cancel or return goods you must contact us within 14 days of placing your order, or receiving your goods, respectively.  Items must be returned to me within 30 days of delivery, in their original condition and packaging.  Please also include your order number, and name and address.  I  recommend you use a tracked or recorded delivery service for this, as I will not issue a refund until the item has been delivered to me. 

I will issue a refund within 14 days of receiving the item.  This refund will not include the cost of postage and packaging.

If the item is not returned in it’s original packaging and condition, the buyer is responsible for any loss in value.

For reasons of hygiene, earrings can only be returned if they still have their hygiene seals in place, and un-tampered with.

Buyers are responsible for the cost of return shipping.

We do not accept cancellations or returns on bespoke or personalized items – this includes bespoke lorinery, horsehair items, and jewellery which has been engraved.

In the unlikely event of your jewellery arriving damaged, please notify me immediately, with a photograph of the damage if possible.

Sizing.  As some designs cannot be re-sized, it’s important to get your size right first time.  This is especially important for rings.  When you place an order for a ring, if you wish I will send you a ring sizer.  I cannot begin making your order until you have confirmed your ring size.  Please contact us if you need any help at all with sizes – there are a number of ways I can help you confirm it before I commit your order to metal!

Where the re-sizing of a design is possible, it will incur a fee.  This will be dependent on the work required, in each individual case.

Custom Orders.  I love working with clients to create a piece of jewellery unique to them.  If you would like any of my designs “tweaked” to your exact requirements, or if you’d like something completely different, please contact us to discuss your ideas.

Custom work is priced on an individual basis.  I will work with you, looking at different ideas until we have your perfect design, within your budget.  Once we have agreed a design, you will need to make payment in full to secure your order.

Gift Vouchers.  The code on your gift voucher is single use only.  They are valid for one year from the date of issue.  They are redeemable against any item of Storm & Grace jewellery, including commissions, of equal or higher value.  They cannot be returned, refunded, or redeemed for cash.

Care For Your Jewellery.  Jewellery is fragile, and should be worn with care.  Please don’t wear it when bathing, or swimming, or during rigorous physical activity, such as gardening, or working out in the gym. 

Pearls, and softer stones such as opals and turquoise, shouldn’t come into contact with chemicals, or perfumes and other cosmetics. 

Oxidization (discolouring) can occur with most metals, but can be reduced by keeping your jewellery in it’s box, or in a grip seal bag.

Instructions on caring for your jewellery are included in your package, and can also be found here.  Of course if you have any questions, you can always contact us, and I will be only too pleased to help.