Privacy Policy

Your support means the absolute world to me, so when you trust me with your personal information, I won't do anything to break that trust.  So I can be absolutely transparent, here's my privacy policy, in plain English, with no unnecessary waffle or jargon, because that's how I prefer things too.

I'll start with the "when".  I collect your data when:

1). you sign up to my VIP list.

2). you contact me with an enquiry.

3).  you place an order with me.

What information I collect, and why,  depends on why you're giving it to me.

When you add your name to my VIP list, I collect your email address, nothing else.  That's so I can email you with news, first looks, exclusive offers etc.  And I promise not to bombard you with spammy emails - I hate that schizzle just as much as you do.  So you'll just hear from me when I have some news to share.

When you contact me with an enquiry, I collect your name and email address, so that I can answer that enquiry.  If you'd rather be contacted by a phone call or text, you can give me your phone number too, if you'd like.  I only keep this information to help you with your enquiry, I don't use it for any other purposes.  

When you place an order with me I collect your email address, your name and address, (and a postal address if it's different to your billing address, and your phone number.  This is so I can process and send your order.  Your email and/or telephone number is so I can contact you with progress reports or any queries about your order.  I don't collect any of your financial details - I use independent payment gateways, and they don't share any of your financial information with me, they just tell me you've paid!

If you order horsehair jewellery, I collect a few details about your horse too - name, colour etc.  This is purely to process your order.  There is an option to add details about your horse to be shared on social media, but you don't have to share that information if you don't wish to, it is entirely optional and won't affect how your order is processed in any way.

I don't share your information with anyone else.

Your information is securely stored.  When I collect your email address to send you my newsletter, I keep it for as long as you wish to receive those newsletters.  You can withdraw your consent at any time, by unsubscribing.  There is an unsubscribe link at the bottom of every newsletter, or you can drop me an email asking to unsubscribe, whereupon I erase your details from my database.  

If I have your contact details to answer a query, I dispose of them by incineration as soon as I've resolved your query.

I keep details of orders for seven years, to comply with HMRC guidelines.  When I destroy those records, I do so by incineration.

Under UK data protection law, you have rights, including the right to ask me what information I hold about you, and also to ask me to erase or dispose of your data at any time.  You can do this by emailing me ([email protected]) or contacting me by telephone (07823 324856). 

If you do have any concerns about how I'm using your information, you can make a complaint to me, by email ([email protected]) or telephone (07823 324856).

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

9 November 2022.